What is the Quality Management System?

 

The quality management system is the "management system to direct and control an organization with regard to quality". (ISO 9000: 2005).

It is a tool to standardize and control interconnected processes that allows the measurement of the effectiveness of activities, focusing on achieving the objectives of the organization, customer satisfaction and continuous improvement of processes.

Last modified: sexta, 31 maio 2019, 5:32